The Chronic Care Management Programme offers one-to-one, personalised and tailored care program based on the customer’s health conditions. It is coached by a dedicated Physician Health Advisor, Registered Nurse and a dietician to intervene health conditions early and avoid further complications.

The covered conditions include hypertension, prediabetes, diabetes, and hyperlipidemia.

Your Physician Health Advisor will reach out by phone or email to coach and support lifestyle changes that can improve your health.

For the avoidance of doubt, the service is not meant to provide you with healthcare and/or timely/ongoing medical treatment nor to create a doctor-patient relationship, but to guide you in changing your lifestyle to improve your health conditions.

This programme is designed to support you in making lasting lifestyle changes over 12 months, including weekly follow-ups for the first 2 months, followed by monthly follow-ups for another 10 months.

Here’s what you can expect:

• Initial overall evaluation by Physician Health Advisor who is a locally registered GP
• Goal setting and development of a personalized action plan
• Ongoing support from a multidisciplinary team, including a dietitian if needed
• Continuous monitoring and timely adjustments to the action plan by the Physician Health Advisor based on any changes in the condition
• Regular follow-ups conducted by a Registered Nurse
• Detailed interim summary report provided after 2 months
• Detailed final summary report provided after 12 months

Teladoc Health, Inc is the service provider for Chronic Care Management Programme. Teladoc Health is a global virtual care leader in telehealth services with over 25 years in business serving millions of customers in Asia and around the world.

To join the programme, you’ll need:

• An active PRUHealth Wherever You Go insurance plan;
• A prior diagnosis of one of these conditions: hypertension, prediabetes, diabetes, or hyperlipidemia; and
• Previous medical inquiries and consultations with at least one medical practitioner.

We understand that customers who have hypertension, prediabetes, diabetes, or hyperlipidemia often feel demotivated and uncertain about the appropriate course of action to take to improve their health conditions.

This programme is designed to give you the motivation and guidance you need to make healthy lifestyle changes—with support every step of the way. Our goal is to help you feel confident and cared for throughout your health journey.

This programme is for Prudential Assurance Company Singapore customers with an active PRUHealth Wherever You Go insurance plan.

To qualify for the service, you’ll need:

• A prior diagnosis of one of these conditions: hypertension, prediabetes, diabetes, or hyperlipidemia; and
• Previous medical inquiries and consultations with at least one medical practitioner.

No, there’s no additional fee.

Enrolling is simple. You can:

• Visit the enrolment portal at: www.prusg.teladochealthasia.com . Click “Register” at the end of the page.
• Or send an email to PRUHealthServiceSG@teladochealth.com

Once your enrolment is complete and you’re confirmed as eligible, your Physician Health Advisor will contact you by phone or email to guide you through every step of your health journey.

For further questions regarding information about this service, eligible member can contact Teladoc Health via hotline at 1800 303 7920 (+65 XXXX XXXX if calling from overseas) or e-mail us at PRUHealthServiceSG@teladochealth.com .

Our service hours are Monday to Sunday from 9am to 9pm SGT (except Singapore public holidays).

As an information security policy and to protect customer privacy so that personal data is not exposed, registration cannot be done through hotline. You can enroll securely through:

• Our enrolment portal: www.prusg.teladochealthasia.com . Click “Register” at the end of the page.
• Or email us at PRUHealthServiceSG@teladochealth.com

The covered conditions include hypertension, prediabetes, diabetes, and hyperlipidemia.

When you join the Chronic Care Management Programme, you will be required to provide your consent and agree to the terms of Chronic Care Management Programme for medical record collection via secure channels.

Prudential and Teladoc Health recognize the importance and sensitivity of such personal data and will only share information that is required to accurately analyse your condition and provide the appropriate recommendations.

No.

You may approach Prudential for a premium review if your condition has significantly improved. Please note that the result of the review is based on the latest information provided on your condition and the decision is at the discretion of Prudential. Prudential reserves the right to ask for any further medical evidence or examination as proof of the condition.

To request a premium review or if you have any additional questions:

• Contact your Prudential Financial Consultant, or representative of a distributor duly appointed by Prudential Singapore.
• Alternatively, contact the PRUCustomer Help Line at 1800 303 7920 (+65 XXXX XXXX if calling from overseas) Monday to Friday from 9am-6pm SGT, excluding Singapore Public Holidays.