The Personal Medical Advisor Service gives you access to expert medical opinions from global specialists, guided by a dedicated Physician Case Manager.

Your Physician Case Manager will contact you by phone or email and guide you through every step of your medical journey, making sure you feel supported and informed.

If you have a critical medical condition* and want more clarity about your diagnosis or treatment options, the Personal Medical Advisor Service is here to help.

We provide:

• Access to medical opinions from global specialists
• Clear explanations of your diagnosis and treatment recommendations
• Help arranging appointments with recommended doctors
• Ongoing consultation and support until your treatment is complete

Teladoc Health, Inc is the service provider for Personal Medical Advisor Service. Teladoc Health is a global virtual care leader in telehealth services with over 25 years in business serving millions of customers in Asia and around the world.

To join the programme, you’ll need:

• An active PRUHealth Wherever You Go insurance plan;
• Previous medical inquiries and consultations with at least one medical practitioner, with a prior diagnosis and in need of second medical opinion from other medical practitioner; and
• A recent medical check-up and your official medical records.

We understand that facing critical medical conditions can feel overwhelming and uncertain.

This service gives you access to expert medical opinion from global specialists, so you can make informed decisions with confidence.

You’ll also receive continuous support throughout your treatment journey – because we’re here to help when you need it the most.

Most second opinion services simply review your medical reports and provide an independent diagnosis and recommended treatment plan. After that, you’re often left with questions and need to find a suitable doctor to carry out the treatment on your own.

The Personal Medical Advisor Service not only provides a second opinion but also assistance. In addition to providing expert / second medical opinion from global experts. Our team – led by your Physician Case Manager – supports you throughout your medical journey.

This includes:

• Explaining your medical reports and recommendations
• Helping you book appointments with the right doctors
• Providing ongoing follow-up and guidance based on your needs

Personal Medical Advisor Service is available exclusively for Prudential Assurance Company Singapore who have an active PRUHealth Wherever You Go insurance plan.

To qualify for the service, you’ll need:

• Previous medical inquiries and consultations with at least one medical practitioner, with a prior diagnosis and in need of second medical opinion from other medical practitioner; and
• A recent medical check-up and your official medical records.

No, there’s no additional fee.

Enrolling is simple. You can:

• Visit the enrolment portal at: www.prusg.teladochealthasia.com . Click “Register” at the end of the page.
• Or send an email to PRUHealthServiceSG@teladochealth.com

Once your enrolment is complete and you’re confirmed as eligible, your Physician Case Manager will contact you by phone or email to guide you through every step of your health journey

For further questions regarding information about this service, eligible member can contact Teladoc Health via hotline at 1800 303 7920 (+65 XXXX XXXX if calling from overseas) or e-mail us at PRUHealthServiceSG@teladochealth.com . Our service hours are Monday to Sunday from 9am to 9pm SGT (except Singapore public holidays).

As an information security policy and to protect customer privacy so that personal data is not exposed, registration cannot be done through hotline. You can enroll securely through:

• Our enrolment portal: www.prusg.teladochealthasia.com . Click “Register” at the end of the page.
• Or email us at PRUHealthServiceSG@teladochealth.com

Please refer to the list of eligible medical conditions at the end of the document.

When you choose to use Personal Medical Advisor Service, you will be required to provide your consent and agree to the terms of Personal Medical Advisor Service for medical record collection via secure channels.

Prudential and Teladoc Health recognize the importance and sensitivity of such personal data and will only share information that is required to accurately analyse the customer’s condition and enable appropriate recommendations to be made.

The assessment of treatment is based on medical necessity. Generally, you will be referred to available treatment locally, but you may be recommended to obtain consultation or treatment abroad in rare instances where there is a lack of local expertise in relevant fields.

Please note that if you decide to proceed with the treatment plan as recommended by Teladoc Health, the cost of medical treatment may or may not be covered by Policy with Prudential Assurance Company Singapore. The scope of services would follow area of coverage. For example, a customer who has a plan for “Asia and Australia” can only engage for services within those regions.

You are advised to confirm your policy coverage with Prudential via hotline 1800 303 7920 (+65 XXXX XXXX if calling from overseas) or e-mail at HelpWhereverYouGo@prudential.com.sg before performing the treatment.

It’s natural that medical opinions from different doctors can vary. Teladoc Health provides an independent opinion to help you make an informed decision.

We encourage you to discuss the Teladoc Health report with your treating doctor. Teladoc Health does not directly treat patients or prescribe medication – the final decision is always yours, in consultation with your treating doctor.

Our goal is to give you clarity and confidence so you can choose what’s best for your health.

Yes. If you agrees to the referral, Teladoc Health will assist on making an appointment with doctor at the earliest convenience, and you will receive the appointment confirmation within 3 business days on average.